Guest Service Supervisor

3 days ago

Ad Dakhiliyah, Oman Alila Jabal Akhdar Full time

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Assistant HR Manager | Recruitment, Engagement, Employee Relations, and PayrollLeadership
  • Be actively involved in building teamwork and enhancing the team's commitment to their work and the hotel.
  • Understand the hotel's vision and brand personality and ensure it is integrated in your daily work practices.
  • Actively and successfully train people to work according to hotel's standards.
  • Recognize outstanding individual performance in your team and deal with substandard performance fairly, immediately and constructively.
  • Ensure all employees under your supervision are scheduled in accordance with business needs.
General Responsibility
  • Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
  • Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation.
  • Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
  • Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
  • Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
  • Care about your work environment and make sure it is tidy and well maintained.
  • Be reliable and ensure you are at work on time.
  • Know your role in case of emergency such as bomb threat, flood, fire etc.
  • Understand the Employee Handbook and comply with the standards it outlines.
  • Carry out all professionally reasonable instructions given by your supervisor.
Technical Expertise
  • Maintains current information regarding reservation systems, lost and found, guest complaints and all policies and procedures for the efficient operation of the Front Office.
  • Handles guest complaints to the satisfaction of all parties. Notifies the Front Office Manager, Duty Manager or Director of Rooms if assistance is required.
  • Registers and assigns rooms to arriving guests with and without reservations ensuring that registration cards are correctly completed giving required information.
  • Pre-register arriving guests when conceivable.
  • Handle CIP, VIP and VVIP guests in accordance with the Standard Operating Procedure.
  • Ensures room keys are checked and secured.
  • Assign on daily basis show rooms for site inspections.
  • Co-ordinate the preparation of the welcome gesture and ensure that timing and distributing are managed appropriately.
  • Ensure that all equipment is properly maintained and in good working order at all times.
  • Prepare weekly staff schedules ensuring that sufficient staff are available to handle expected busy periods and minimizing payment.
  • Coordinates with the Duty Manager all public functions and notice boards display current information about hotel services and activities.
Seniority Level

Associate

Employment Type

Full-time

Job Function

Other

Industries

Hospitality

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