
Guest Service Supervisor
3 weeks ago
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Assistant HR Manager | Recruitment, Engagement, Employee Relations, and PayrollLeadership- Be actively involved in building teamwork and enhancing the team's commitment to their work and the hotel.
- Understand the hotel's vision and brand personality and ensure it is integrated in your daily work practices.
- Actively and successfully train people to work according to hotel's standards.
- Recognize outstanding individual performance in your team and deal with substandard performance fairly, immediately and constructively.
- Ensure all employees under your supervision are scheduled in accordance with business needs.
- Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
- Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation.
- Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
- Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
- Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
- Care about your work environment and make sure it is tidy and well maintained.
- Be reliable and ensure you are at work on time.
- Know your role in case of emergency such as bomb threat, flood, fire etc.
- Understand the Employee Handbook and comply with the standards it outlines.
- Carry out all professionally reasonable instructions given by your supervisor.
- Maintains current information regarding reservation systems, lost and found, guest complaints and all policies and procedures for the efficient operation of the Front Office.
- Handles guest complaints to the satisfaction of all parties. Notifies the Front Office Manager, Duty Manager or Director of Rooms if assistance is required.
- Registers and assigns rooms to arriving guests with and without reservations ensuring that registration cards are correctly completed giving required information.
- Pre-register arriving guests when conceivable.
- Handle CIP, VIP and VVIP guests in accordance with the Standard Operating Procedure.
- Ensures room keys are checked and secured.
- Assign on daily basis show rooms for site inspections.
- Co-ordinate the preparation of the welcome gesture and ensure that timing and distributing are managed appropriately.
- Ensure that all equipment is properly maintained and in good working order at all times.
- Prepare weekly staff schedules ensuring that sufficient staff are available to handle expected busy periods and minimizing payment.
- Coordinates with the Duty Manager all public functions and notice boards display current information about hotel services and activities.
Associate
Employment TypeFull-time
Job FunctionOther
IndustriesHospitality
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