Guest Services Ambassador

Join our team as a Front Office Agent and become an integral part of creating unforgettable guest experiences. This dynamic role involves working closely with guests, colleagues, and management to deliver exceptional customer service and support.Main Responsibilities:Guest Service: Provide personalized service to guests, anticipating their needs and...

Key Responsibilities:Assist in planning and implementing training programs for Front Office employees.Maintain up-to-date knowledge of Property Management and Call Centre computer systems.Supervise the functioning of all departmental employees and facilities.Take personal responsibility for maximizing quality levels of product and service, and guest...

The role of a Concierge is to provide exceptional guest experiences in a luxury setting. Key responsibilities include:Maintaining high standards of personal presentation and professionalism.Providing guests with a friendly, competent, and top-quality service ensuring maximum guest satisfaction.Co-operating with the rest of the team for a smooth...

Duties and ResponsibilitiesThe Concierge's duties will include:To identify and anticipate guest needs and expectations correctly, including those with special needs.To meet all needs and requests of guests within acceptable enterprise timeframes.To identify and take all opportunities to enhance the quality of service.The Concierge will also be responsible...

Job Summary:We are looking for a motivated and experienced Waiter to join our dynamic team. As a key contributor to our restaurant's success, you will be responsible for delivering outstanding customer service, ensuring seamless table management, and upholding high standards of professionalism and integrity.Key Responsibilities Include:Manage tables...

Beverage Service Excellence:We seek an individual with a passion for beverages and extensive wine knowledge to join our team as a key leader. In this role, you will oversee the management of property and facilities, conducting regular preventative maintenance inspections. Your leadership skills will drive team members to excel, ensuring seamless delivery of...

Guest Services SupervisorThis role involves managing the front desk and supervising a team of guest relation officers. The successful candidate will have excellent communication skills, be proactive, and have experience in luxury hotel operations.Key Responsibilities:Manage the front desk, ensuring efficient check-in and check-out processes.Supervise a team...

Job Summary:Front Office ManagerWe are seeking a highly motivated and experienced Front Office Manager to join our team. As a Front Office Manager, you will be responsible for leading the Front Office team to deliver exceptional customer service and ensure seamless day-to-day operations.Key Responsibilities:Assist in the planning and implementation of...

As a Front Office Agent, you will be the first point of contact for guests, providing a warm and welcoming experience. Key responsibilities include managing guest arrivals, handling check-ins and check-outs, and responding to guest inquiries in a timely and professional manner.Key Responsibilities:Greet Guests: Meet and greet arriving guests with a smile and...

Customer ServiceProvide professional, courteous, and caring service to internal customers and visitorsEnsure all employees provide a courteous and professional service at all timesHandle guest and employee enquiries in a courteous and efficient mannerMaintain positive guest and colleague interactions with good working relationships