Project Executive

Company: DESERT GATE TOURISM - Oman

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

We are looking for an experienced Project Executive who will be responsible for executing all assigned projects with precision and excellence, while actively identifying and maximizing business opportunities within their designated market segment.

Project & Event Management

• Oversee multiple events simultaneously, ranging from small to large scale.
• Ensure each event is executed creatively, within budget, and on schedule.
  
  

Operational Planning & Execution

• Implement all projects according to a defined strategy and action plan, including round trips.
• Conduct pre-event planning and manage on-site execution and coordination.
• Coordinate projects from inception to completion, including:
  • Venue sourcing and site inspections
  • Proposal development and budgeting
  • Timeline and resource management
  • Preparing detailed and complex travel itineraries for clients
  • Coordinate transportation, accommodation, activities, and excursions.
• Supervise all logistical and operational aspects, including inventory and equipment management.
  
  

Supplier & Contractor Coordination

• Source and liaise with suppliers, hotels, transport providers, and contractors.
• Negotiate favorable terms, pricing, and service standards.
• Supervise suppliers and contractors on-site to ensure quality delivery.
  
  

Internal Coordination

• Collaborate with internal departments such as operations, reservations, excursions, and accounts to ensure seamless execution.
• Manage documentation and follow-up on supplier payments and client feedback.
  
  

Client Service & Complaint Management

• Respond to client changes and requests efficiently and professionally.
• Handle and document complaints in a timely and courteous manner.
• Ensure high-quality service delivery and customer satisfaction throughout the event lifecycle.
  
  

Business Development & Client Relationship Management

• Identify, pursue, and secure new potential accounts.
• Conduct regular client visits to assess needs and ensure satisfaction.
• Maintain consistent communication with clients to support long-term relationships and business retention.
• Participate actively in departmental briefings and sales activities.
  
  

Product Research & Innovation

• Collaborate with the Project Manager to research and develop new leisure products.
• Adapt new products to align with existing offerings and market demands.
  
  

Requirements:

• Bachelor's degree in Tourism, Hospitality Management, Business Administration, Event Management, or a related field preferred.
• Industry Experience – Minimum of 2 years of experience in MICE, group travel, or event operations, preferably within a Destination Management Company (DMC).
• Technical Acumen – good knowledge of group logistics, event planning, costing, and supplier coordination.
• Problem-Solving Skills – Demonstrates initiative in resolving client challenges and delivering high standards under pressure.
• Specialist Knowledge – a good understanding of group travel management and destination product knowledge would be an advantage
• Language Skills – Fluent in English (spoken and written) is essential, Polish language skills would be an advantage
• IT Proficiency – Comfortable using reservation systems, Microsoft Office, and itinerary planning tools.

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