F&B Concierge

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Hyatt is a place of learning – similar to a university. The company offers many ways for me to learn and grow, both professionally and personally.

• Makes sure that the guests feel always at ease and find everything to their taste.
• Provides guests with a friendly, competent, and top-quality service ensuring maximum guest satisfaction.
• Co-operates with the rest of the team for a smooth operation.
• Has a good knowledge of the food and beverages served in the restaurant/bar.
• Serves food and beverages to guests according to the sequence of service learnt during training.
• Performs various incidental duties to increase guest enjoyment and facilitate a smooth overall operation of the dining room.
• Greets the guest with a warm smile and by name if possible.
• Maintains an efficient workflow by adhering to the Sequence of Service and all time frames and standards detailed in relevant SOPs in the F&B standards manual.
• Should be flexible and ready to work any shift given as per the requirement of the Outlet and Business Needs.

• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health, and Safety.
• To report for duty punctually, wearing the correct uniform and name tag at all times.
• To attend and contribute to all staff meetings, Departmental and Hotel trainings scheduled, and other related activities.
• To respond to any changes in the restaurant function as instructed by the hotel.
• To project at all times a positive and motivated attitude and exercise self-control.
• To work split shifts as and when required.
• To be available to be cross-trained in any other department of the hotel.
• Identify and anticipate guest needs and expectations correctly, including those with special needs.
• Meet all needs and requests of guests within acceptable enterprise timeframes.
• Identify and take all opportunities to enhance the quality of service.
• Recognize guest dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility.
• Offer assistance to colleagues when required to ensure designated work goals are met.
• Demonstrate trust, support, and respect towards team members in day-to-day work activities.
• Conduct communication with guests and colleagues in a polite, professional, and friendly manner.
• Practice high standards of personal presentation in accordance with Alila Jabal Akhdar grooming & presentation standards.
• Seek assistance from other team members, supervisors, and managers when required.
• Provide the perfect service experience for every guest.
• Always follow hygiene standards, anti COVID-19 measures, and policies.
• All team members must be able to carry trays for food and beverage, including clearance.

• Awareness and sensitivity to the concept of luxury and quality.
• Address special guest preferences recorded in guest history profiles.
• Ensure Hostess Team provides quality service to the guests by responding to requests promptly, efficiently, and courteously.
• Identify and anticipate customer needs and expectations correctly, including those with special needs.
• Ensure hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
• Schedule dining reservations and arrange parties or special services for customers according to the restaurant reservations SOP.
• Knowledgeable of all in-house services as well as local information and able to assist guests when questioned.
• Has a working knowledge of the dining room layout, table numbers, stations, and colleagues working during each shift.
• Thorough knowledge of the menu to answer any questions the guests may have.
• Responsible for the collection and input of any relevant guest history in profile.
• To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To ensure that the Place of Work and surrounding area is kept clean, disinfected, and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• Answers telephone within 3 rings using the Alila Jabal Akhdar standard script.
• Review the notice board and outlet briefing sheets on a daily basis to be well informed of Alila Jabal Akhdar events and other relevant information.
• Ensures that all menus, beverage lists, and dock presenters are clean and in top condition in the restaurant area.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors.
• Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, and other duties as required.
• Report any possible theft or misuse of the property immediately to a member of management.
• Carry out any other reasonable duties as assigned by the Outlet Supervisor, Outlet Manager, F&B Manager, Chef de Cuisine, or Senior Management.
• Actively collecting and sharing any guests' preferences regarding their stay and dining experiences.
• To handle guest allergies in a professional and courteous manner with immediate reporting to F&B Manager, Chef De Cuisine, and Chef and Beverage Director.