Full Time Spa Manager for a 5 Star Hotel Spa in Oman

Minimum experience required: over 1 year.

Salary: Negotiable based skills and experience

Location: Muscat, OM

Start date: Immediately

Details

We are looking for a highly motivated and experienced Spa Manager to oversee the daily operations of...

We are looking for a highly motivated and experienced Spa Manager to oversee the daily operations of our spa facility. The ideal candidate will be responsible for ensuring exceptional customer service, managing staff, maintaining high standards of cleanliness and safety, and driving business growth through innovative service offerings and marketing strategies. As a Spa Manager, you will lead a team of therapists, receptionists, and support staff to deliver a relaxing and rejuvenating experience for our clients. You will be responsible for hiring, training, and evaluating staff performance, as well as creating schedules and managing payroll. Your role will also include managing inventory, ordering supplies, and ensuring that all equipment is properly maintained. You will work closely with the marketing team to develop promotional campaigns and special packages to attract new clients and retain existing ones. An understanding of current wellness trends and the ability to implement new services based on client demand is essential. You will also be responsible for handling customer feedback and resolving any issues to ensure client satisfaction. The successful candidate will have strong leadership skills, excellent communication abilities, and a passion for wellness and customer service. A background in hospitality or wellness management is preferred, along with experience in budgeting and financial reporting. You should be comfortable using spa management software and have a good understanding of health and safety regulations. This is a full-time position that may require evening and weekend availability. If you are a proactive leader with a commitment to excellence and a desire to create a serene and welcoming environment, we encourage you to apply.

Ready to hire? Post this role for free

Responsibilities

Oversee daily spa operations and ensure smooth workflow

Hire, train, and manage spa staff

Maintain high standards of cleanliness and safety

Develop and implement marketing strategies

Manage inventory and order supplies

Monitor customer satisfaction and handle complaints

Create staff schedules and manage payroll

Ensure compliance with health and safety regulations

Analyze financial reports and manage budgets

Introduce new services based on market trends

Requirements

Proven experience as a Spa Manager or similar role

Strong leadership and team management skills

Excellent customer service and communication abilities

Knowledge of spa services and wellness trends

Experience with budgeting and financial reporting

Familiarity with spa management software

Understanding of health and safety regulations

Ability to work flexible hours, including weekends

High school diploma or equivalent; degree in hospitality or wellness is a plus

Detail-oriented and highly organized

Potential interview questions

How many years of experience do you have in spa management?

What spa management software are you familiar with?

How do you handle customer complaints and feedback?

Can you describe a successful marketing campaign you led?

What strategies do you use to motivate your team?

How do you stay updated on wellness industry trends?

Are you available to work evenings and weekends?

What is your approach to managing budgets and expenses?

How do you ensure compliance with health and safety standards?

What new spa services would you consider introducing?

Needed Skills

Leadership

Communication

Customer Service

Budget Management

Marketing Strategy

Scheduling

Inventory Management

Conflict Resolution

Team Building

Health and Safety Compliance

Related Job Descriptions

Spa Director

Spa Supervisor

Salon Manager

Hospitality Manager

Guest Services Manager