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Receptionist / Local - GCC
4 weeks ago
To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
To demonstrate pride in the workplace with a high level of commitment.
To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring, and helpful manner.
To anticipate guest needs wherever possible and react to these to enhance guest satisfaction.
To promote a helpful and professional image to internal and external customers.
To ascertain a high degree of guest satisfaction (aiming to receive zero complaints about your department).
To use guest names whenever appropriate.
To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops, and function rooms. Be well informed about special functions and events held in the hotel daily.
To be aware of the hotel management, their office location, role, and availability.
Minimum 2 years of experience in a similar position in a similar hotel.
Fluent English skills, both written and spoken; Arabic language skills are a plus. Good team player with a customer service mindset.
Good knowledge of OPERA System.
Ability to work in shifts and stand for the duration of a 9-hour shift.
Computer literate.
Perform any other reasonable duties as directed by the Front Office Manager.
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