
Call Center Customer Service Representative
14 hours ago
Job Objective:
To receive and handle user calls and inquiries related to technical services, provide first-level technical support, or escalate complex cases to the supervisor and specialized teams, ensuring business continuity and user satisfaction.
Key Responsibilities:- Receive technical issue reports via phone calls, emails, and live chat.
- Log all incidents and service requests into the ticketing system.
- Provide basic troubleshooting for common IT problems (hardware, software, passwords, network).
- Escalate unresolved or complex issues to the relevant IT teams or manager.
- Follow up on open tickets and ensure timely closure after resolution.
- Prepare regular reports on recurring issues and share them with the manager.
- Adhere to IT security and data confidentiality policies.
- Contribute to the development and maintenance of the IT knowledge base.
- Fresh Graduate
- Diploma or Bachelor's degree in Information Technology, Information Systems, or a related field.
- Proficiency in using IT ticketing and helpdesk systems.
- Strong communication skills in both Arabic and English (spoken and written).
- Excellent interpersonal skills with the ability to support users of various technical backgrounds.
- Strong problem-solving and technical troubleshooting abilities.
- Ability to work under pressure in a fast-paced environment.
- Well-organized with good documentation skills.
- Quick learner, adaptable to new technologies and tools.
08:00 AM – 05:00 PM
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