
Call Center Customer Service Representative
3 weeks ago
Job Objective:
To receive and handle user calls and inquiries related to technical services, provide first-level technical support, or escalate complex cases to the supervisor and specialized teams, ensuring business continuity and user satisfaction.
Key Responsibilities:- Receive technical issue reports via phone calls, emails, and live chat.
- Log all incidents and service requests into the ticketing system.
- Provide basic troubleshooting for common IT problems (hardware, software, passwords, network).
- Escalate unresolved or complex issues to the relevant IT teams or manager.
- Follow up on open tickets and ensure timely closure after resolution.
- Prepare regular reports on recurring issues and share them with the manager.
- Adhere to IT security and data confidentiality policies.
- Contribute to the development and maintenance of the IT knowledge base.
- Fresh Graduate
- Diploma or Bachelor's degree in Information Technology, Information Systems, or a related field.
- Proficiency in using IT ticketing and helpdesk systems.
- Strong communication skills in both Arabic and English (spoken and written).
- Excellent interpersonal skills with the ability to support users of various technical backgrounds.
- Strong problem-solving and technical troubleshooting abilities.
- Ability to work under pressure in a fast-paced environment.
- Well-organized with good documentation skills.
- Quick learner, adaptable to new technologies and tools.
08:00 AM – 05:00 PM
#J-18808-Ljbffr-
Senior Call Center Manager
4 days ago
Muscat, Muscat, Oman Airswift Full timeLeader in Technology Recruitment - Building Perm, Contract & Outsourced tech teams in the GCC - Operating in Dubai ????????/Senior Manager – Customer Excellence / Call CenterFull timeOman born requiredAre you passionate about delivering exceptional customer care and leading high-performing teams? We're seeking a dynamic and strategic leader to oversee our...
-
Customer Service Representative
9 hours ago
Muscat, Muscat, Oman beBee Careers Full timeJob Description:We are seeking a highly motivated and skilled individual to join our team as an Incoming Call Center Specialist. As the face of our company, you will be responsible for handling a high volume of inbound calls from customers and clients.Your primary goal will be to identify the needs of our customers, resolve any issues they may be...
-
Customer Service Representative
8 hours ago
Muscat, Muscat, Oman beBee Careers Full timeJob Summary:We are looking for a customer-focused individual to join our team as a customer service representative. In this role, you will provide exceptional support to our customers and contribute to our success.This is a fantastic opportunity for individuals who enjoy working with people and are eager to build a rewarding career.Key...
-
Customer Service Representative
8 hours ago
Muscat, Muscat, Oman beBee Careers Full timeJob Overview:We are seeking a skilled and enthusiastic individual to fill the role of Customer Service Representative. In this position, you will be responsible for greeting and assisting customers in a friendly and professional manner.Your primary focus will be on providing product information and recommendations to customers, while also meeting sales...
-
Customer Service Representative
7 days ago
Muscat, Muscat, Oman beBee Careers Full timeCustomer Service RepresentativeThis Customer Service Representative role involves providing exceptional service to guests throughout their stay. You will be responsible for greeting and checking-in guests, responding to requests, and promoting hotel facilities.Responsibilities:Ensuring accurate and efficient check-in and check-out processesManaging guest...
-
Call Center Executive
11 hours ago
Muscat, Muscat, Oman Infoempregos Full timeJob Description:Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions.We are looking for a young talent to join our team in a position with no previous experience. If you are proactive and want to learn, contact usRequirements:Willingness to learn and adapt to new...
-
Customer Service Operations Manager
4 days ago
Muscat, Muscat, Oman beBee Careers Full timeAbout the RoleA leader in customer service is sought to design and implement strategies that enhance the overall customer experience. As a Senior Manager – Customer Excellence / Call center, you will be responsible for leading end-to-end customer service operations, ensuring that customers receive the highest level of support and satisfaction.The ideal...
-
Customer Service Representative
5 days ago
Muscat, Muscat, Oman beBee Careers Full timeJob DescriptionThe main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible for ensuring that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service.Main...
-
Customer Service Representative
1 week ago
Muscat, Muscat, Oman beBee Careers Full timeWe are seeking a Customer Service Representative to join our team. This role involves providing exceptional customer service and ensuring that all customers receive a positive experience.Key Responsibilities:Provide timely and effective responses to customer inquiriesSolve customer complaints in a fair and efficient mannerIn addition to excellent...
-
Customer Service Representative
9 hours ago
Muscat, Muscat, Oman beBee Careers Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Candidate to assist in customer service and administrative support. The ideal candidate should have sales/customer care experience of 5 years or more.About the Role:The successful candidate will be responsible for managing and organizing files and documents, as well as providing...