Call Center Customer Service Representative

14 hours ago


Muscat, Muscat, Oman Integrated Systems LLC Full time

Job Objective:

To receive and handle user calls and inquiries related to technical services, provide first-level technical support, or escalate complex cases to the supervisor and specialized teams, ensuring business continuity and user satisfaction.

Key Responsibilities:
  • Receive technical issue reports via phone calls, emails, and live chat.
  • Log all incidents and service requests into the ticketing system.
  • Provide basic troubleshooting for common IT problems (hardware, software, passwords, network).
  • Escalate unresolved or complex issues to the relevant IT teams or manager.
  • Follow up on open tickets and ensure timely closure after resolution.
  • Prepare regular reports on recurring issues and share them with the manager.
  • Adhere to IT security and data confidentiality policies.
  • Contribute to the development and maintenance of the IT knowledge base.
Qualifications and Requirements:
  • Fresh Graduate
  • Diploma or Bachelor's degree in Information Technology, Information Systems, or a related field.
  • Proficiency in using IT ticketing and helpdesk systems.
  • Strong communication skills in both Arabic and English (spoken and written).
  • Excellent interpersonal skills with the ability to support users of various technical backgrounds.
Required Skills:
  • Strong problem-solving and technical troubleshooting abilities.
  • Ability to work under pressure in a fast-paced environment.
  • Well-organized with good documentation skills.
  • Quick learner, adaptable to new technologies and tools.
Working Hours:

08:00 AM – 05:00 PM

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