Assistant Manager

2 days ago

Salalah, Dhofar, Oman Alila Hinu Bay Full time

Main Duties

Administration

  • Managing the department in a professional, efficient manner with flexible service where possible, to ensure maximum guest satisfaction, consistent with Grand Hyatt Doha and Hyatt International Standards, through planning, organizing, directing and controlling the Information Systems policies and procedures, operation and administration.
  • Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.
  • Ensures the availability of any stationery or consumables required by any IS systems.
  • Ensures that all licenses are complete and up-to-date.
  • Keeps software in the Property Management System up to the current release as instructed by the Area Director of Information Systems.
  • Conducts regular Departmental Communication Meetings.

Customer Service

  • Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
  • Ensures all Information Systems employees provide a courteous and professional service at all times.
  • Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
  • Maintains positive guest and colleague interactions with good working relationships.

Financial

  • Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
  • Directs employees to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.
  • Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
  • Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance ensuring targets are met and costs are effectively controlled.
  • Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
  • Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

  • Provides technical assistance, advices to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
  • Assist authorised users in relation to operation of the hotel's IS system hardware, various modules and supporting personal computers.
  • Coordinates timely repair and return to service any faulty systems or items of equipment.
  • Establishes and implements procedures to ensure backup of data in any IS system.
  • Rebuilds data corrupted by either hardware or software faults.
  • Coordinates the timely handling of any software fault reports or enhancement requests.
  • Sets up emergency procedures to continue the operation of the hotel in the event of system failure.
  • Provides manuals on the issue of IS systems and incorporates those manuals into the relevant operating procedures of the hotel.
  • Establishes necessary security measures to prevent unauthorised access to the IS systems.
  • Provides technical assistance to internal and external audit employees.

Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.

Personnel

  • Assists the recruitment and selection of all IS employees; follows the hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
  • Ensures the punctuality and appearance of all IS employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
  • Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
  • Conducts annual Performance Development Discussions with employees and supports them in their professional development goals.
  • Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
  • Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
  • Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.
  • Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
  • Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
  • Feedbacks the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented.

Other Duties

  • Attends and contributes to all training sessions and meetings as required.
  • Is knowledgeable in statutory legislation in employee and industrial relations.
  • Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
  • Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.
  • Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
  • Ensures high standards of personal presentation and grooming.
  • Responds to changes in the Information Systems function as dictated by the industry, company and hotel.
  • Carry out any other reasonable duties and responsibilities as assigned.

Core Skills

  • Produces Quality Work: The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt's standards and processes.
  • Achieves Results: The ability to identify priorities, solve problems, produce desired results and be accountable for commitments.
#J-18808-Ljbffr

  • Assistant Manager

    2 days ago

    Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.Director of Learning & DevelopmentPeggy Focheux Duval: Director of Learning & Development, FranceResponsibilitiesManaging the department in a professional, efficient manner with flexible service where possible, to ensure maximum guest satisfaction, consistent...

  • Assistant Director

    2 days ago

    Salalah, Dhofar, Oman Alila Hinu Bay Full time

    Job Title:We are seeking an experienced Assistant Director to join our team at Alila Hinu Bay. In this role, you will be responsible for overseeing the Information Systems department, ensuring the efficient operation of all IS systems and hardware. This role involves coordinating with hotel management to minimize overhead expenses and maximize productivity...

  • Salalah Library Assistant Wanted

    2 days ago

    Salalah, Dhofar, Oman Abroad Work Full time

    About the Role:As a Librarian with Abroad Work, you will have the opportunity to work with a diverse range of materials and assist patrons with their research needs.Key Responsibilities:Manage the library's collection, including ordering and cataloguing new materialsProvide excellent customer service to patrons, answering questions and assisting with...

  • Assistant Director

    5 days ago

    Salalah, Dhofar, Oman Alila Hotels Full time

    About the RoleThe Assistant Director - IS Operations will play a key role in the smooth operation of the hotel's IT systems. This position is responsible for managing the department in a professional and efficient manner, with a focus on maximizing guest satisfaction and meeting Hyatt International Standards.Main ResponsibilitiesManage the IT department to...

  • Assistant Director of Technology

    1 day ago

    Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

    About Our TeamAt Hyatt Hotels Corporation, we strive to create memorable experiences for our guests through exceptional service, high-quality accommodations, and innovative amenities.Our CultureOur culture is built on four core values: producing quality work, promoting teamwork and collaboration, showing initiative and resourcefulness, and living Hyatt's...

  • Executive Sous Chef Assistant

    2 days ago

    Salalah, Dhofar, Oman Anantara Hotels & Resorts Full time

    About Anantara Hotels & ResortsWe are a luxury hospitality brand that delivers authentic experiences and unforgettable moments for our guests.Job RoleThe Chef de Partie plays a critical role in maintaining the high standards of quality, creativity, and variety in our food and beverage offerings. This includes leading a team of culinary professionals,...

  • Operations Manager

    2 days ago

    Salalah, Dhofar, Oman Alila Hinu Bay Full time

    Job Summary:We are seeking an experienced Operations Manager to join our team at Alila Hinu Bay. In this role, you will be responsible for overseeing the day-to-day operations of the Information Systems department, including coordinating with hotel management, troubleshooting technical issues, and implementing procedures to ensure efficient operation of all...

  • IT Systems Manager

    5 days ago

    Salalah, Dhofar, Oman Alila Hotels Full time

    Job DescriptionThe IT Systems Manager will oversee the efficient operation of all IT systems within the hotel, ensuring that they are functioning correctly and providing excellent service to guests and staff. This role is responsible for managing the department in a professional and efficient manner, with a focus on maximizing guest satisfaction and meeting...

  • Knowledge Management Professional

    23 hours ago

    Salalah, Dhofar, Oman Abroad Work Full time

    We are looking for a highly skilled Knowledge Management Professional to join our team at Abroad Work. The successful candidate will be responsible for managing the library's collection, cataloguing materials, and assisting patrons with their research needs.The ideal candidate will possess previous experience in a library setting, demonstrate strong...

  • Book Collection Manager Needed in Salalah

    2 days ago

    Salalah, Dhofar, Oman Abroad Work Full time

    Job Summary:We are looking for a skilled Librarian to manage our library's collection, provide reference services, and assist patrons with their research needs.Key Responsibilities:Manage the library's collection, including ordering and cataloguing new materialsProvide excellent customer service to patrons, answering questions and assisting with...

  • Residential Maintenance Manager

    3 days ago

    Salalah, Dhofar, Oman Millennium Hotels and Resorts MEA Full time

    At Millennium Hotels and Resorts MEA, we are seeking a highly skilled and organized individual to fill the role of Housekeeping Supervisor. As a key member of our housekeeping team, you will be responsible for overseeing the daily operations of our housekeeping department, ensuring that all guestrooms, public areas, and back-of-house spaces are cleaned and...

  • Auto Claims Manager

    3 days ago

    Salalah, Dhofar, Oman American International Group, Inc. (AIG) Full time

    Job DescriptionA senior role in our Auto Claims team is now available at American International Group, Inc. (AIG). As a key member of the team, you will be responsible for examining damaged vehicles, investigating losses, and managing policyholders, insured drivers, third-party claimants, workshops, and business partners.Key Responsibilities:Customer Service...

  • Claims Management Professional

    7 days ago

    Salalah, Dhofar, Oman American International Group, Inc. (AIG) Full time

    About the Role: As a Senior Auto Claims Surveyor, you will be responsible for examining damaged vehicles, investigating losses, and managing policyholders, insured drivers, third-party claimants, workshops, and business partners.Key Responsibilities:Deliver best-in-class assistance to insureds throughout the claims process while directing cases to...

  • Library Manager

    23 hours ago

    Salalah, Dhofar, Oman Abroad Work Full time

    We are seeking a highly skilled Library Manager to join our team at Abroad Work. The successful candidate will be responsible for overseeing the library's collection, ensuring accurate cataloguing of materials, and providing exceptional support to patrons with their research needs.The ideal candidate will possess previous experience in a library setting,...

  • Executive Information Systems Manager

    1 day ago

    Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

    Job OverviewWe are seeking a highly skilled Executive Information Systems Manager to join our team at Hyatt Hotels Corporation. As a key member of the management team, you will be responsible for leading the Information Systems (IS) department and ensuring the smooth operation of all hotel systems.Key ResponsibilitiesLead the IS Department: Provide strategic...

  • Book Collection Specialist

    23 hours ago

    Salalah, Dhofar, Oman Abroad Work Full time

    We are looking for a skilled Book Collection Specialist to join our team at Abroad Work. The successful candidate will be responsible for managing the library's collection, cataloguing materials, and assisting patrons with their research needs.The ideal candidate will have previous experience in a library setting, strong organisational skills, and excellent...

  • Information Systems Coordinator

    2 days ago

    Salalah, Dhofar, Oman Alila Hinu Bay Full time

    About the Role:The Information Systems Coordinator at Alila Hinu Bay is responsible for providing technical assistance to authorized users, troubleshooting software faults, and implementing procedures to ensure data backup and security. This role requires excellent problem-solving skills, knowledge of statutory legislation, and strong communication...

  • Librarian Position in Salalah

    2 days ago

    Salalah, Dhofar, Oman Abroad Work Full time

    Job Description:We are seeking a knowledgeable and organized Librarian to join our team in Salalah. As a Librarian, you will be responsible for managing the library's collection, cataloguing materials, and assisting patrons with their research needs.Responsibilities:Manage the library's collection of books, periodicals, and other materialsCatalogue new...

  • Department Head

    2 days ago

    Salalah, Dhofar, Oman Alila Hinu Bay Full time

    Job Description:The Department Head at Alila Hinu Bay will oversee the Information Systems department, ensuring the efficient operation of all IS systems and hardware. This role involves coordinating with hotel management to minimize overhead expenses and maximize productivity in all areas.Key responsibilities include providing technical assistance to...

  • Executive Chef

    3 days ago

    Salalah, Dhofar, Oman Anantara Hotels & Resorts Full time

    Job OverviewAnantara Hotels & Resorts is seeking a highly skilled and experienced Sous Chef to join our team. The ideal candidate will have a passion for leadership and teamwork, with excellent knowledge of quality food operations.In this role, you will be responsible for assisting with organizing special events and promotions, participating in concept ideas...