
Residential Facilities Manager
23 hours ago
**Job Overview:**
Maintenance Services Coordinator at Millennium Hotels and Resorts MEA
- Company Overview:
- The position is responsible for overseeing the cleanliness of guest rooms, public areas, and back-of-house spaces.
Schedule: This is a permanent position with a standard 40-hour workweek. The schedule may include evenings, weekends, and holidays as needed.
Responsibilities:
- Organize daily tasks for Housekeeping Attendants to ensure efficient service on guest floors.
- Provide necessary resources to Housekeeping Attendants for their daily tasks.
- Handle guest requests and complaints with care, ensuring effective resolution to enhance guest satisfaction.
- Inspect guest rooms regularly, ensuring cleanliness and adherence to hotel quality assurance standards.
- Monitor room status and communicate effectively with Front Office Department for efficient operations.
- Report damaged items and broken equipment to Engineering Department and follow set procedures for lost and found items.
- Evaluate Housekeeping Attendant performance, providing feedback and reporting any issues to Assistant Executive Housekeeper/Assistant Housekeeping Manager.
- Train Room Attendants on Standards of Performance (SOPs) to maintain desired performance levels and uphold quality assurance standards.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to company environmental, health, and safety procedures and policies.
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