Commercial Officer

Sohar, Sultanate of Oman | Posted on 05/22/2025

• Major or specification Business, Management, Marketing, and Related Support Services
• Nationality Omani
• Country Sultanate of Oman

SOHAR Port and Freezone is a deep-sea Port and Freezone in the Sultanate of Oman, managed by SOHAR Industrial Port Company (SIPC), a 50:50 joint venture between the Port of Rotterdam and the Sultanate of Oman.

Account Management

• Build and maintain strategic relationshipswith current and prospective investors, ensuring they receive timely supportfor executing their investment plans and activities.
• Gain in-depth understanding of clients'business models, operational priorities, and industry dynamics to providerelevant and impactful support.
• Proactively manage a defined portfolio ofclient accounts, offering ongoing advice and guidance to drive businessdevelopment, customer satisfaction, and service excellence.
• Ensure timely delivery of end-to-end servicessuch as business setup, licensing, permitting, and coordination of informationexchange between clients and authorities.
• Act as the central liaison among internaldepartments, ensuring optimal coordination with the line manager, PROs, andrelevant staff to support seamless service delivery.
• Understand client needs, objectives, andoperational challenges, and maintain regular dialogue to assess satisfactionand resolve concerns.
• Maintain accurate and current records ofaccount activities, customer interactions, and tenant requests.
• Submit regular reports on client portfolioperformance and revenue forecasts in line with agreed schedules.
• Monitor customer performance acrossoperational, financial, and commercial dimensions, making recommendations asneeded.
• Maintain up-to-date records of contracthistory, performance data, and all customer correspondence; monitor receivablesand ensure timely collections.
• Engage with customers to understandrequirements, resolve issues, and ensure compliance with contract terms.
• Review all investor-facing documents—includingletters, contracts, and agreements—for compliance, coordinating with the LegalDepartment as required.
• Conduct structured account reviews andmeetings to ensure delivery aligns with customer expectations and agreed terms.
• Serve as the focal point for all engagementbetween the organization and the client — including regular updates on new orrevised procedures, invitations to official events, and consistentcommunication to strengthen the partnership

People Management / Development

• Collaborate with the line manager to defineperformance objectives in line with departmental and organizational goals.Conduct mid-year and annual reviews accordingly.
• Lead or participate in team andcross-functional meetings to foster collaboration and alignment.
• Support or lead company-wideinitiatives and projects as required. Promote performance excellence by settingindividual goals, offering feedback, and coaching peers when applicable .
• Ensure all official letters, contracts, andagreements comply with legal, regulatory, and internal standards. Escalatedeviations to the appropriate authority.
• Support the implementation and continualenhancement of policies, systems, and standard operating procedures (SOPs) touphold procedural integrity and quality of service.
• Contribute to the operational effectiveness ofthe section by fulfilling all relevant procedural and legislative requirements.

DepartmentalHousekeeping and Extra Tasks

• Maintain a clean, organized, and efficientworkspace to support professionalism and operational discipline.
• Ensure accurate filing, documentation, andrecord-keeping in accordance with company protocols.
• Assist in the preparation of reports,presentations, and other documentation as required.
• Support planning and coordination fordepartmental meetings, events, and training activities.
• Undertake additional tasks and projectsassigned by the line manager, demonstrating adaptability and initiative.
• Contribute to continuous improvement byidentifying inefficiencies and proposing process enhancements aligned withglobal best practices.
• Advocate for sustainable systems andproductivity improvements based on evolving investor needs and organizationalgoals.
• Adhere to company policiesin daily operations, promoting accountability, professionalism, and teamcollaboration

Customer Experience:

• Champion a customer-centric approach acrossall touchpoints, ensuring every investor interaction is timely, responsive, andaligned with SOHAR's service excellence standards.
• Collect feedback through structured andinformal channels to identify areas for service improvement and proactivelyaddress concerns.
• Collaborate with internal teams to streamlineprocesses, reduce response times, and eliminate pain points in the investorjourney.
• Support the development of a seamless andefficient onboarding experience for new clients, ensuring clarity,transparency, and satisfaction throughout the process.
• Ensure strict compliance with quality, health,safety, and environmental policies and procedures across all assignedresponsibilities.
• Maintain a strong QHSE culture by promotingsafety awareness and ensuring adherence to all relevant regulations andinternal controls.
• Take responsibilityfor maintaining high service quality standards while ensuring environmentalresponsibility in operations.
  

• Bachelor's degree in business administration, Commerce, Marketing, Law,or other relevant discipline.
• 2 years' experience in a similar function
• Very good customer service orientation.
• Good interpersonal skills and an open mindset to different cultures.
• Adequate analytical skills to evaluate contractual and financial issues.
• Excellent problem-solving skills and a proactive approach to findingsolutions.
• Ability to manage multiple client accounts simultaneously.
• Knowledge of business development, contract management, and negotiating.
• Understanding of project management, conducting feasibility analysis, anddevelopment of business cases and proposals.
• IT fluency. Proficient in Word, Excel, Outlook, and PowerPoint.
• Fluency in Arabic and English both oral and written.