Customer Experience Associate

3 days ago


Muscat, Muscat, Oman beBee Careers Full time

We are currently looking for a Quality Coordinator to join our team, responsible for supporting the implementation of quality assurance procedures to meet brand standards and customer satisfaction.

This role involves working closely with cross-functional teams to identify and address service issues, as well as maintaining accurate records and reports.

Candidate Profile:

  • Diploma in Hospitality, Business Administration, or related field required.
  • Minimum 1 year of experience in guest services, front office, housekeeping, or similar hotel operations function preferred.
Main Responsibilities
  • Conduct regular quality checks to ensure compliance with brand standards.
  • Support the Quality Manager in analyzing guest feedback and operational performance data.
  • Participate in team meetings to discuss service issues and opportunities for improvement.

Guest Satisfaction & Feedback:

  • Monitor guest satisfaction metrics and identify areas for improvement.
  • Communicate effectively with guests and relevant departments to resolve issues promptly.
  • Ensure quality-related documents are accurately maintained and easily accessible.
Other Responsibilities
  • Provide coaching and training to new staff members on quality procedures and best practices.
  • Maintain a positive working relationship with colleagues and management.
  • Stay up-to-date with brand quality expectations and service guidelines.
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