
Customer Experience Associate
3 days ago
We are currently looking for a Quality Coordinator to join our team, responsible for supporting the implementation of quality assurance procedures to meet brand standards and customer satisfaction.
This role involves working closely with cross-functional teams to identify and address service issues, as well as maintaining accurate records and reports.
Candidate Profile:
- Diploma in Hospitality, Business Administration, or related field required.
- Minimum 1 year of experience in guest services, front office, housekeeping, or similar hotel operations function preferred.
- Conduct regular quality checks to ensure compliance with brand standards.
- Support the Quality Manager in analyzing guest feedback and operational performance data.
- Participate in team meetings to discuss service issues and opportunities for improvement.
Guest Satisfaction & Feedback:
- Monitor guest satisfaction metrics and identify areas for improvement.
- Communicate effectively with guests and relevant departments to resolve issues promptly.
- Ensure quality-related documents are accurately maintained and easily accessible.
- Provide coaching and training to new staff members on quality procedures and best practices.
- Maintain a positive working relationship with colleagues and management.
- Stay up-to-date with brand quality expectations and service guidelines.
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