Customer Experience Specialist

2 days ago


Muscat, Muscat, Oman beBee Careers Full time

Key Responsibilities

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  • The Sales Executive conducts the sales process professionally, ensuring that customers have a positive experience and achieving high levels of satisfaction.
  • This role involves actively pursuing sales leads, acquiring new customers, and developing long-term relationships with existing customers.
  • The Sales Executive approaches and helps customers entering the showroom, qualifies them, and undertakes in-depth needs analyses to provide personalized solutions.
  • This position explains vehicle performance, product details, features, and benefits, and develops strategies to enhance sales efficiency and increase revenue.
  • The Sales Executive maintains CRM systems, manages customer lists, and offers test drives to accompany customers.
  • This role ensures smooth completion of sales contracts, introduces finance, insurance, and lease products, and facilitates relevant departments receiving customer information.
  • The Sales Executive completes relevant paperwork, car registration, and/or insurance documentation according to distributor policies and organizes the handover of the vehicle.
  • This role introduces customers to the after-sales department, handles customer complaints, and utilizes various methods to acquire and follow-up on prospective customers.
  • The Sales Executive compiles customer contract reports, ensures regular updates of customer databases, and shares knowledge with the sales team.
  • This position upholds company values, utilizes sound judgment, and performs additional duties as required by management.


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