Guest Experience Strategist

2 days ago


Salalah, Dhofar, Oman IHG Hotels & Resorts Full time

Crowne Plaza Resort Salalah is seeking a skilled Learning & Quality Manager to join our team. As a member of our team, you will play a vital role in shaping the future of hospitality by driving innovation, excellence, and growth.

In this critical position, you will be responsible for leading the development and implementation of training programs that drive guest satisfaction and loyalty. You will also be accountable for overseeing quality assurance measures to ensure that our services meet and exceed guest expectations.

You will collaborate with department heads to identify training needs and provide support for staff development, while monitoring the effectiveness of training programs through regular assessments and feedback.

Our Mission

At IHG Hotels & Resorts, our mission is to create memorable emotional connections with our guests. We believe that every colleague has the power to make a difference in the guest's experience, and we're committed to creating an environment where that can happen.



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