Phone Based Customer Care Professional

7 days ago


Muscat, Muscat, Oman beBee Careers Full time
Customer Support Job Description

This is a front-line customer assistance role that requires excellent communication and problem-solving skills.

Responsibilities:
  • Manage Incoming Calls: Respond to customer inquiries and provide accurate information regarding products and services.
  • Resolve Issues: Identify and resolve customer complaints efficiently and effectively.
  • Maintain Product Knowledge: Stay up-to-date on product offerings, policies, and procedures to provide accurate support.
  • Collaborate with Teams: Work with team members and other departments to ensure seamless service delivery.
Goals and Targets:
  • Meet Performance Goals: Meet or exceed daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements:

You should have excellent communication skills, a strong problem-solving attitude, and the ability to work well under pressure.



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