Luxury Guest Experience Specialist

2 days ago


Muscat, Muscat, Oman beBee Careers Full time

We are seeking a highly skilled Guest Relations Agent to join our team in providing exceptional guest experiences.

This role involves creating memorable moments for our guests through various duties within the Front Office, including check-in, check-out, credit card handling, complaint resolution, and guest communication.

About the Role
  • Assume responsibility for creating MOWow Moments that delight our guests.
  • Serve as the primary point of contact for guest relations, feedback, and services.
  • Support billing and invoice preparation.
  • Publish reports according to MOHG standards.
  • Update registration cards according to MOHG standards.
  • Embark as an ambassador of the hotel, engaging with guests and colleagues alike.
  • Familiarize yourself with and adhere to all applicable standards, encompassing quality, sustainability, and FLHSS of the Rooms Division, policies, and rules.

This is an excellent opportunity to develop and support Trainees and Interns within the Front Office.

In this role, you will be responsible for resolving and escalating guest complaints and comments tactfully and in a sensitive manner.

Key Responsibilities
  • Front Office Operations
  • Guest Relations
  • Billing and Invoicing
  • Reporting
  • Training and Development
  • Guest Feedback and Complaint Resolution
Requirements

To succeed in this role, you should possess exceptional interpersonal skills and thrive in a collaborative environment.

  • Able to work effectively in a fast-paced environment.
  • Strong communication and problem-solving skills.
  • Able to maintain confidentiality and handle sensitive information.
  • Proficient in using computer systems and software.

In return for your hard work and dedication, we offer a competitive compensation package, including benefits and opportunities for career growth and development.



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