Quality Assurance Professional

1 day ago

Muscat, Muscat, Oman beBeeAssurance Full time

Our organization seeks a Quality Assurance Professional to implement quality assurance procedures, ensuring brand standards, customer satisfaction, and operational efficiency.

The role focuses on supporting property-level quality initiatives, contributing to continuous improvement efforts under the guidance of senior management.

CANDIDATE PROFILE

Required Skills and Qualifications:

· Diploma in Hospitality, Business Administration, or related field.

· Minimum 1 year of experience in guest services, front office, housekeeping, or a similar hotel operations function.

· Fresh graduates with relevant internships or training experience may also be considered.

CORE WORK ACTIVITIES

Quality Assurance Support

· Assist in conducting routine audits and checklists to ensure compliance with quality and brand standards.

· Support the Quality Manager in collecting and reviewing data on guest feedback and operational performance.

· Participate in team meetings to identify service issues and improvement areas.

Guest Satisfaction & Feedback

· Monitor guest satisfaction indicators and highlight recurring complaints or service issues.

· Follow up on guest feedback with relevant departments to ensure corrective action is taken.

· Help ensure quality-related documentation is properly recorded and stored.

Team Support

· Coordinate with various departments to implement quality initiatives.

· Assist in training new staff on standard operating procedures when requested.

· Maintain updated knowledge of brand quality expectations and service guidelines.

Desired Candidate Profile

Functional Skills

· Basic understanding of hotel operations and guest service principles.

· Attention to detail and commitment to quality.

· Familiarity with customer feedback platforms and survey tools.

· Willingness to learn and take initiative.

· Good communication and teamwork skills.

· Professional demeanor and ability to handle guest interactions respectfully.

Other Requirements

· Basic computer literacy (MS Office, email, online forms).

· Ability to work flexible hours including weekends or holidays if needed.

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