Sales and Service Representative

14 hours ago


Muscat, Muscat, Oman beBee Careers Full time

Sales and Service is a key role in our organization, where you will be responsible for maximizing sales opportunities and providing exceptional customer service. This involves describing product features and benefits to customers, educating them on brand quality standards and specifications, and advising on the best products suited to their needs.

As a Sales and Service representative, you will also ensure that customer needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard. You will maintain awareness of new product launches, promotional events and sales, and achieve sales targets by using sales techniques, up-selling and cross selling.

Key Responsibilities:

  • Provide information to customers on warranties, features, specifications, maintenance and care of products
  • Ensure promotions and pricing are accurate and in line with company standards and policies
  • Compute sale prices and discounts as applicable; Maintain sales records
  • Receives and processes cash, changes and credit payments and generates invoices and receipts
  • Operate as a cashier and be consistently accurate in money handling

Self-Management:

  • Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year
  • Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development

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