
Customer Service Lead
2 weeks ago
This role involves managing the front desk and supervising a team of guest relation officers. The successful candidate will have excellent communication skills, be proactive, and have experience in luxury hotel operations.
Key Responsibilities:
- Manage the front desk, ensuring efficient check-in and check-out processes.
- Supervise a team of guest relation officers, providing guidance and support as needed.
- Communicate effectively with guests, responding to their needs and resolving any issues that may arise.
- Maintain accurate records of guest interactions and transactions.
- Participate in training programs to enhance knowledge and skills.
Requirements:
- Minimum 1 year experience in a supervisor role, preferably in a luxury hotel or resort.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proactive and able to work under pressure.
Benefits:
- Ongoing training and development opportunities.
- A supportive and dynamic work environment.
- The opportunity to work with a diverse range of guests and colleagues.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work in a fast-paced and dynamic environment.
- A comprehensive training program to ensure success in the role.
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