IT Help Desk Professional

1 day ago


Salalah, Dhofar, Oman Port of Salalah Full time
Help Desk Professional

We are looking for a skilled Help Desk Professional to join our team. As a member of our help desk team, you will provide exceptional customer service and technical support to users experiencing issues with computer-related technologies.

Key Responsibilities
  1. Provide timely and effective support to customers via phone, email, and in-person.
  2. Analyze user problems and find suitable solutions using technical knowledge of Windows Operating systems and latest Office software.
  3. Develop and maintain good working relationships with internal clients and management.
  4. Assist users in understanding various options and applications within MS Office, including Word, Excel, Access, PowerPoint, and Outlook.
  5. Coordinate company Intranet site, adding and deleting material as requested by department head or designate.
  6. Stay up-to-date with industry trends and technological advancements to improve support services.
Requirements
  • Degree in Computer Science or related field.
  • Minimum 2-3 years of experience in a help desk environment.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work under pressure.
  • Proficiency in various software applications and programs.
  • Fluency in English and Arabic (written and verbal).


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