Customer Service Representative

20 hours ago


Salalah, Dhofar, Oman Port of Salalah Full time
About the Role

This is a unique opportunity to join our team as a skilled Technical Support Specialist. In this role, you will be responsible for providing exceptional customer service and technical support to users experiencing issues with computer-related technologies.

Key Responsibilities
  1. Provide timely and effective support to customers via phone, email, and in-person.
  2. Analyze user problems and find appropriate solutions using technical knowledge of Windows Operating systems and latest Office software.
  3. Maintain confidentiality and act with discretion when handling sensitive information.
  4. Develop and maintain good working relationships with internal clients and management.
  5. Assist users in understanding various options and applications within MS Office, including Word, Excel, Access, PowerPoint, and Outlook.
  6. Coordinate company Intranet site, adding and deleting material as requested by department head or designate.
  7. Stay up-to-date with industry trends and technological advancements to improve support services.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Minimum 2-3 years of experience in a help desk environment.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work under pressure.
  • Proficiency in various software applications and programs.
  • Fluency in English and Arabic (written and verbal).


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