Business Process Management Specialist

4 days ago

Muscat, Muscat, Oman beBee Careers Full time

Business Process Management Specialist - Digital Solutions

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  • Collaborate with business stakeholders to understand and gather requirements, document business processes, and translate business needs into clear functional specifications.
  • Conduct workshops, interviews, and meetings with stakeholders from various business units (e.g., retail banking, corporate banking, risk management, etc.).
  • Analyze existing banking systems and processes to identify gaps, inefficiencies, and areas for improvement.
  • Collaborate with technical teams (developers, architects, etc.) to design and propose innovative digital solutions that address business challenges and requirements.
  • Define and document technical specifications, user stories, and use cases for BPM and digital solutions.
  • Ensure alignment between business objectives and technical design to provide end-to-end solutions that meet the organization's needs.
  • Lead the design, implementation, and optimization of BPM solutions that streamline business processes and enhance operational efficiency in the banking environment.
  • Oversee the modeling, analysis, and optimization of workflows using BPM tools (e.g., Camunda, Pega, IBM BPM, etc.).
  • Implement best practices in BPM to improve customer service, regulatory compliance, and operational performance.
  • Evaluate new digital tools, platforms, and technologies to ensure continuous innovation and improvement of banking services.
  • Serve as a liaison between business stakeholders and technical teams to ensure clear communication and alignment throughout the project lifecycle.
  • Provide regular project updates, reports, and presentations to senior management, highlighting key milestones, risks, and solutions.
  • Ensure that user requirements are met, and any issues or changes in scope are addressed proactively.
  • Oversee the functional testing of BPM solutions and digital applications to ensure they meet business needs and performance standards.
  • Collaborate with QA teams to validate that business processes are effectively automated and integrated into digital platforms.
  • Ensure that all digital solutions and BPM processes are compliant with relevant banking regulations, data protection laws, and internal policies.
  • Assess and manage risks related to business processes, systems integration, and digital transformation projects.

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