Service Operations Expert

18 hours ago


Muscat, Muscat, Oman Zahrawi Group Full time

In this role, you will provide top-notch customer service and technical support as a Service Technician at Zahrawi Group, a leading company in the GCC Healthcare Industry.

About the Job

As a Service Technician, you will work in critical 24x7 environments, ensuring the highest level of end-user service performance.

Main Responsibilities
  • Implement all applicable policies and procedures.
Preventive Maintenance and Repair
  • Perform routine inspections and maintenance tasks according to Health Authority and Quality Control standards.
  • Guarantee that all preventive maintenance is completed in a timely manner.
  • Train on product installations and ensure proper setup to avoid future issues.
Breakdown Calls and Maintenance
  • Respond promptly to breakdown calls and resolve issues efficiently.
  • Manage spare part deliveries to minimize downtime.
Support and Training
  • Pursue ongoing training opportunities to enhance your skills.
Administrative Duties
  • Submit weekly reports and maintain accurate records.
  • Collaborate with the service coordinator on documentation preparation for new installations.
  • Keep instrument databases up-to-date.
  • Work closely with the sales team to address technical queries and coordinate site visits.
  • Share valuable insights with the sales team.
Requirements
  • Education: A diploma in Biomedical Engineering or relevant field.
  • Experience: At least 2 years of experience in the biomedical sector.
  • Key Skills: Strong communication skills, excellent English proficiency, effective time management, problem-solving, computer literacy in MS Office, and a customer-focused approach.
  • Additional Requirements: Valid driver's license and based in Oman.


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