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18 hours ago
In this role, you will provide top-notch customer service and technical support as a Service Technician at Zahrawi Group, a leading company in the GCC Healthcare Industry.
About the JobAs a Service Technician, you will work in critical 24x7 environments, ensuring the highest level of end-user service performance.
Main Responsibilities- Implement all applicable policies and procedures.
- Perform routine inspections and maintenance tasks according to Health Authority and Quality Control standards.
- Guarantee that all preventive maintenance is completed in a timely manner.
- Train on product installations and ensure proper setup to avoid future issues.
- Respond promptly to breakdown calls and resolve issues efficiently.
- Manage spare part deliveries to minimize downtime.
- Pursue ongoing training opportunities to enhance your skills.
- Submit weekly reports and maintain accurate records.
- Collaborate with the service coordinator on documentation preparation for new installations.
- Keep instrument databases up-to-date.
- Work closely with the sales team to address technical queries and coordinate site visits.
- Share valuable insights with the sales team.
- Education: A diploma in Biomedical Engineering or relevant field.
- Experience: At least 2 years of experience in the biomedical sector.
- Key Skills: Strong communication skills, excellent English proficiency, effective time management, problem-solving, computer literacy in MS Office, and a customer-focused approach.
- Additional Requirements: Valid driver's license and based in Oman.
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