Workforce Management Specialist

14 hours ago


Muscat, Muscat, Oman beBee Careers Full time

This role is responsible for ensuring optimal staffing levels and resource allocation to meet project demands.

The ideal candidate will have a strong analytical mindset and excellent communication skills, with experience in workforce management or related fields.

  • Key Result Areas
  1. Forecast workforce needs utilizing industry insights, historical data, and client-specific information.
  2. Conduct evaluations of skills required for projects to support WFM plans.
  3. Monitor resource management and allocation, considering skills, availability, and project timelines.
  4. Use data analysis and forecasting tools to identify capacity gaps and recommend enhancement initiatives.
  5. Implement performance monitoring systems to track workforce productivity.
  6. Gather feedback from personnel and clients to identify improvements.
  7. Analyze call volume traffic patterns, bottlenecks, and areas for improvement.
  8. Forecast annual leaves and operational efficiencies.
  9. Support development of sizing, HR, and technology capacity plans.
  10. Conduct root cause analysis to identify and manage WFM-related issues.
  11. Prepare data for management decision-making.
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