Workforce Planning and Resource Allocation Expert

17 hours ago


Muscat, Muscat, Oman beBee Careers Full time
Workforce Manager

A successful Workforce Manager will be responsible for planning and executing workforce strategies to achieve business objectives. This includes analyzing call volume traffic patterns, bottlenecks, and areas for improvement to project future demand accurately.

  • Conducting root cause analysis to identify and manage WFM-related issues such as compliance, absences, and swaps.
  • Preparing data for departmental budget and generating periodic reports for management decision-making.
  • Staying updated on industry trends, regulations, and best practices to enhance WFM service delivery.


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