Technical Support Specialist

2 days ago


Muscat, Muscat, Oman beBee Careers Full time

Job Overview:

We are seeking an experienced Help Desk Officer to join our team. The successful candidate will possess a strong background in user support and help desk operations, with a proven track record of delivering exceptional customer service.

Key Responsibilities:

  • Provide technical assistance to end-users over the phone or via email.
  • Implement and manage IT service management (ITSM) processes to ensure efficient service delivery.
  • Manage university ICT assets, ensuring they remain up-to-date and well-maintained.
  • Stay current with emerging technologies and evaluate their potential adoption within the university setting.
  • Develop and maintain accurate documentation and procedure guidelines for MU services.
  • Conduct remote troubleshooting using various diagnostic techniques.
  • Record events, problems, and their resolutions in logs for future reference.

Requirements:

  • A minimum of 2 years' experience in user support and help desk operations.
  • Strong technical skills, particularly in Microsoft Office 365 and Windows 10/11.
  • Excellent communication and interpersonal skills.
  • Able to work effectively as part of a team and demonstrate flexibility when needed.


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