Customer Experience Specialist

23 hours ago


Muscat, Muscat, Oman beBee Careers Full time

This role offers a unique opportunity to join a dynamic and innovative company, working closely with customers to understand their needs and develop tailored solutions to address their pain points. As a Customer Success Manager, you will be responsible for driving growth and expansion within existing accounts, collaborating with Sales and Support to develop and deliver engagement plans that meet customer objectives, and contributing to the development of knowledge base articles, FAQs, and other documentation to support customer success.

About the Role
  • Drive growth and expansion within existing accounts, identifying opportunities to capitalise on emerging trends and technologies.
  • Collaborate with Sales and Support to develop and deliver engagement plans that meet customer objectives, ensuring alignment with business goals and strategies.
  • Contribute to the development of knowledge base articles, FAQs, and other documentation to support customer success, ensuring accuracy and relevance.
  • Provide exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently, while maintaining a high level of professionalism and empathy.
Qualifications
  • Strong customer-facing experience, preferably in a similar role, with a proven track record of delivering results and meeting customer objectives.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Familiarity with Canonical's products and services, particularly Ubuntu, is desirable.


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