Customer Support Representative

17 hours ago


Muscat, Muscat, Oman beBee Careers Full time
Job Overview

This entry-level role involves providing exceptional customer support and resolving issues efficiently. The ideal candidate will possess strong communication skills, be able to work in a team environment, and maintain accurate records.

Main Responsibilities:

  • Managing incoming calls and addressing customer inquiries with accuracy and professionalism.
  • Identifying and resolving customer complaints in a timely and effective manner.
  • Maintaining up-to-date knowledge of product offerings, policies, and procedures.
  • Recording and documenting interactions accurately for follow-up and quality assurance purposes.
  • Collaborating with team members and other departments to ensure seamless service delivery.
  • Meeting or exceeding performance goals related to calls handled, customer satisfaction, and first call resolution rates.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Prior experience in a customer service or call center role is preferred.
  • Excellent verbal and written communication skills.
  • The ability to handle stressful situations and manage customer expectations effectively.
  • Proficiency in using computer systems and CRM software.
  • Fluency in Arabic is preferred, while knowledge of English is an advantage.

Skillset:

  • Customer Service
  • Communication
  • Problem-Solving
  • Teamwork
  • Technical Skills
Benefits

We offer a supportive work environment and opportunities for growth and development.



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