
Customer Service Representative
1 day ago
The role of a Customer Service Representative is to provide exceptional support to clients through various communication channels, ensuring that their queries are addressed promptly and professionally.
Main Responsibilities
- Build strong relationships with customers by providing personalized service and resolving their issues efficiently.
- Foster a customer-centric culture within the team by sharing best practices and empowering colleagues to deliver excellent results.
- Analyze customer interactions to identify trends and areas for improvement, using this insights to develop strategies for enhanced customer satisfaction.
- Maintain accurate records of customer communications, including documentation of conversations, actions taken, and follow-up procedures.
- Collaborate with internal stakeholders to ensure seamless communication and effective issue resolution.
- Stay up-to-date with industry developments and competitor activity to maintain a competitive edge in customer service.
- Develop and implement process improvements to enhance efficiency and productivity within the customer service function.
Required Skills and Qualifications
- Bachelor's Degree; Medical background preferred.
- At least 2 years of experience in a call center or customer service environment, with exposure to TPA, hospitals, or medical centers a plus.
- Strong negotiation, communication, attention to detail, and time management skills.
- Ability to work independently and under pressure, meeting tight deadlines while maintaining a high level of quality and professionalism.
- Proficiency in MS Office and internet research skills.
About Us
We are committed to diversity and inclusion, welcoming applications from all backgrounds. We value our employees' contributions and recognize their unique perspectives as strengths.
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