Customer Service Leadership Position

2 days ago


Muscat, Muscat, Oman beBee Careers Full time

Contact Center Leadership Opportunity

We are seeking a highly skilled Contact Center Team Leader to join our team. As a leader in this role, you will be responsible for leading and guiding a team of contact center representatives to deliver exceptional customer service and drive revenue growth.

Your key responsibilities will include developing and implementing strategic plans to improve customer satisfaction and loyalty, as well as collaborating with cross-functional teams to identify and address areas for improvement.

In addition, you will be responsible for analyzing customer interactions and identifying opportunities to develop new revenue streams through upselling and cross-selling.

To succeed in this role, you will need to have a proven track record of leadership and a passion for delivering exceptional customer service. You will also need to possess excellent communication and interpersonal skills, as well as the ability to think critically and solve problems effectively.

Key Skills and Qualifications:

  • Bachelor's degree in business administration or a related field.
  • 4-6 years of experience in contact center operations, sales, or related fields.
  • Excellent verbal and written communication skills in English.
  • Strong analytical thinking and problem-solving skills.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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