Customer Relationship Management Specialist

1 day ago


Muscat, Muscat, Oman beBee Careers Full time

**Role Purpose:**

As a skilled professional, you will be responsible for designing and implementing customer relationship management (CRM) solutions that optimize customer interactions and experiences.

**Key Responsibilities:**

  • Lead the design of end-to-end CRM solutions, ensuring alignment with business needs and strategic objectives.
  • Collaborate with business units to gather and understand functional and technical requirements.
  • Ensure seamless integration of CRM systems with other business applications.
  • Customize and configure CRM platforms according to business requirements.
  • Act as a liaison between business stakeholders and technical teams.
  • Oversee testing and provide ongoing support for CRM solutions.
  • Design and deliver training sessions for internal users.
  • Maintain in-depth knowledge of popular CRM platforms and telecom-specific CRM solutions.


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