
Technical Support Professional
2 days ago
Job Overview
","- This role involves working in a team to provide technical support to customers.
- The successful candidate will be responsible for resolving customer inquiries, providing product information, and handling complaints.
- They will also assist with troubleshooting and technical issues.
Responsibilities
","- Provide excellent customer service by answering calls, resolving inquiries, and addressing complaints.
- Assist customers with troubleshooting and technical issues.
- Conduct outbound calls for follow-ups, surveys, and sales purposes.
- Record customer interactions and maintain accurate CRM records.
- Meet performance metrics such as call resolution time and customer satisfaction.
- Collaborate with colleagues to resolve escalated issues.
Qualifications
","- Bachelor's degree or equivalent.
- Strong verbal and written communication skills.
- Patient, empathetic, and skilled problem-solver.
- Familiarity with basic computer systems and CRM software.
- Able to multitask effectively and maintain attention to detail.
About the Role
","- This is an exciting opportunity to join a dynamic team and develop your technical skills.
- You will work closely with colleagues to achieve common goals.
- The ideal candidate will be able to adapt quickly to new situations and prioritize tasks effectively.
Key Skills
","- Excellent customer service skills.
- Strong technical knowledge and problem-solving abilities.
- Effective communication and teamwork skills.
- Ability to work under pressure and meet deadlines.
What We Offer
","- A supportive and dynamic work environment.
- Ongoing training and development opportunities.
- A competitive compensation package.
How to Apply
","Please submit your application, including your resume and cover letter, to us.
","Apply Now
","Don't miss out on this opportunity to join our team
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