Technical Account Manager

1 day ago


Muscat, Muscat, Oman beBee Careers Full time

This is a key role within our organisation, requiring a highly skilled and experienced Customer Success Manager to drive growth and expansion within existing accounts, collaborate with Sales and Support to develop and deliver engagement plans that meet customer objectives, and contribute to the development of knowledge base articles, FAQs, and other documentation to support customer success.

Responsibilities and Requirements
  • Drive growth and expansion within existing accounts, identifying opportunities to capitalise on emerging trends and technologies, and develop strategies to address customer pain points.
  • Collaborate with Sales and Support to develop and deliver engagement plans that meet customer objectives, ensuring alignment with business goals and strategies.
  • Contribute to the development of knowledge base articles, FAQs, and other documentation to support customer success, ensuring accuracy and relevance.
  • Provide exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently, while maintaining a high level of professionalism and empathy.
What We're Looking For
  • Strong customer-facing experience, preferably in a similar role, with a proven track record of delivering results and meeting customer objectives.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Familiarity with Canonical's products and services, particularly Ubuntu, is desirable.

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