
Healthcare Technical Specialist
1 day ago
Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.
Job OverviewThe successful candidate will be accountable for providing customer service and technical support by delivering the highest level of end-user service performance from installation and in any critical 24x7 environment.
Responsibilities- Adhere to all applicable Zahrawi Policies & Procedures as applicable.
- Regular and timely plan preventive maintenance to meet Health Authority/Quality Control policies and regulations.
- Ensure that all preventive maintenance is done for all machines.
- Installation of all the products trained on.
- Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.
- Ensure that the machines are installed properly to avoid any issues with the customer.
- Regular and timely corrective actions for breakdown calls.
- Arrange deliveries of spare parts received in stimulating time.
- Attend the training when scheduled / required.
- Timely filling of the weekly report.
- Support service coordinator in the preparation of the Health Authority/Quality Control documents for new installations.
- Update the database of instruments with the service coordinator.
- Coordinate with Sales team regarding the technical information and pre-installation site visit.
- Share any appropriate sales lead/info with Sales team.
- Weekly Reporting to Line Manager.
- Education: Diploma in Biomedical Engineering (or relevant).
- Experience: 2+ years experience related to biomedical field.
- Job Specific Skills: Effective Communication skills & Good English - Time management skills - Problem Solving Skills - Excellent computer skills in Ms. Office – Ability to work under pressure - Customer Centric personality.
- Additional Details: Candidate will be based in Oman. Has valid driving license.
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