
Guest Services Representative
1 day ago
Job Summary
We are seeking a skilled Guest Services Representative to provide exceptional service to our guests. As a key member of our team, you will be responsible for processing reservation requests, changes, and cancellations in a timely and efficient manner.
Duties and Responsibilities- Process all reservation requests, changes, and cancellations via phone, fax, or mail.
- Identify guest needs and determine the most suitable room type based on availability and rate.
- Verify room availability and explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities and room accommodations.
- Foster revenue growth by employing sales techniques.
- Input and access data in the reservation system.
- Bachelor's degree in Hospitality or related field (high school diploma or equivalent acceptable).
- No prior work experience required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
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