Master Reservation Coordinator

Reservations Supervisor

Are you looking for a challenging and rewarding role in the hospitality industry? Do you have what it takes to provide exceptional customer service and lead a team of reservation agents?

As a Reservations Supervisor, you will play a key role in ensuring that our guests have a seamless booking experience. You will be responsible for overseeing the reservation process, resolving any issues or conflicts, and maintaining accuracy and efficiency in all reservations.

Here are some of the key responsibilities of this role:

• Lead and motivate a team of reservation agents to provide exceptional customer service to our guests.
• Monitor and supervise the reservation process, ensuring accuracy in detail and timely responses to customer inquiries.
• Collaborate with other departments to ensure coordination and seamless guest experiences.
• Handle escalated customer concerns or complaints, providing quick and satisfactory resolutions.
• Maintain and update reservation databases and systems, ensuring integrity and accuracy.

To be successful in this role, you will need to have excellent communication and leadership skills, as well as strong organizational and time management abilities. You will also need to be proficient in computer software, including reservation management systems.

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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