Chief Spa Director

As a visionary leader, you will oversee the spa and recreation team, driving exceptional service aligned with IHG standards. We seek an accomplished professional to provide strategic direction and inspire a culture rooted in True Hospitality.

• Lead a high-performing team of spa and recreation professionals, fostering a culture of excellence and continuous improvement.
• Develop and implement effective engagement strategies, including performance reviews, coaching, and continuous professional development.
• Collaborate with HR to address staffing, recruitment, and employee relations needs.
• Promote cross-functional relationships to enhance guest experiences and responsible operations.
• Work with Sales and Marketing to design and promote wellness programs that drive revenue and elevate brand reputation.
• Contribute to annual budget preparation and departmental expense management, ensuring financial goals are met.

• Foster a culture of excellence, ensuring spa and recreational offerings meet evolving guest needs.
• Oversee quality, cleanliness, and safety of all spa and recreational areas, maintaining high brand standards.
• Resolve guest concerns and requests with empathy and efficiency to ensure satisfaction and loyalty.

• Champion environmentally sustainable and socially responsible initiatives.
• Ensure compliance with local regulations, industry standards, and health and safety requirements.

• Bachelor's degree in Recreation Management, Hospitality, Business Administration, or a related field.
• Proven leadership experience in a spa, recreation, or hospitality management role.
• Strong financial acumen with experience managing budgets and analyzing financial reports.
• Exceptional team leadership, interpersonal, and organizational skills.
• Deep understanding of responsible business practices and community engagement.
• Excellent communication and problem-solving abilities.

• The opportunity to lead a talented team and drive exceptional results.
• A comprehensive benefits package, including competitive compensation and opportunities for growth and development.
• A dynamic and supportive work environment that fosters collaboration and innovation.

At IHG, we care deeply about people. That's why everything we do is grounded in our promise of True Hospitality, which you will deliver through True Attitude, True Confidence, True Listening, and True Responsiveness.