Customer Experience Strategist

10 hours ago


Muscat, Muscat, Oman beBee Careers Full time
Job Overview

The Enterprise Customer Success Manager will be responsible for onboard new customers and introduce them to our products and support processes.

They will elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.

Collaborating with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.

  • The CSM will manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
  • Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
  • Serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes and people to improve customer satisfaction and retention.

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