Senior Claims Resolution Manager

A leadership position overseeing the Claims Management Team in assessing and resolving claims.

This senior role involves leading a team to provide a robust approach to claim assessment and resolution. Key responsibilities include:

• Providing early support on claims management, including prevention and forensic analysis in collaboration with Legal, project teams, and third-party experts.
• Being the key point of contact for commercial and contractual risk issues.
• Offering advice to senior management on complex and vexed issues.
• Mitigating identified claims' risks and preventing recurrence.
• Organising and coordinating the Claims Committee as Secretary and seeking the company position.
• Negotiating with contractors and their claims experts.
• Maintaining a global claims register, including quarterly status reporting to Finance.
• Training and disseminating best practices.

Claim Assessment and Analysis

• Evaluate incoming claims, analyze documentation, and assess their validity and impact on supply chain operations.
• Conduct thorough investigations into the root causes of claims to identify trends and patterns, providing insights for process improvements.

Claim Resolution

• Develop and implement strategies for the timely and effective resolution of claims, minimizing financial losses and operational disruptions.
• Collaborate cross-functionally with internal teams and external partners to negotiate settlements and reach mutually beneficial agreements.
• Identify potential risks within the supply chain that may lead to claims and develop proactive measures to mitigate them.
• Monitor claim trends and escalate issues as necessary to prevent recurrence and optimize operational efficiency.

Documentation and Reporting

• Maintain accurate records of all claims, correspondence, and resolutions in compliance with regulatory requirements and company policies.
• Generate periodic reports and performance metrics to track claim management KPIs and facilitate data-driven decision-making.

Stakeholder Engagement

• Serve as the primary point of contact for stakeholders involved in the claims process, fostering positive relationships and providing regular updates on claim status and resolution efforts.
• Conduct training sessions and workshops to educate internal teams on claim management best practices and procedures.

Management Responsibilities

• Foster teamwork within the claims group.
• Provide effective coaching, giving guidelines to less experienced employees and sharing expertise with the group.
• Listen attentively to people's ideas and concerns.
• Talk to customers to find out what they need and work with them to meet their needs.
• Anticipate potential problems and develop contingency plans in advance.
• Develop challenging but achievable goals, let people know what is expected from them and when.
• Give honest and constructive feedback to the group.

Key Skills and Qualifications

• A bachelor's degree in engineering, business administration, Supply Chain Management, or a related field; a master's degree is preferred.
• Advanced certifications such as Associate in Claims (AIC) are recommended.
• A minimum of 10 years proven experience in claim management, preferably within integrated supply chain operations in oil and gas sectors.
• Subject matter expertise in claims prevention and management, with a proven track record and experience on major international engineering and construction projects.
• Leadership skills, preferably demonstrated on a large engineering and construction project.
• Effective communication skills, with the ability to operate effectively in diverse cultural environments and at different organizational levels.
• Ability to present information to top management, public groups, and/or boards of Directors.
• In-depth understanding of contract terms & conditions.
• In-depth understanding of project services function such as planning and cost control.
• Robust personality, with excellent communication skills, commercial acumen, and focused on delivery, capable of entertaining high-level discussions with senior staff.
• Mastery in post-award contract management in various contract types.
• Knowledge and experience with international procurement, contract law EPC, EPCM, and other bespoke forms of contracts.
• Problem-solving abilities.
• Ability to handle multiple projects simultaneously.
• Ability to work under pressure with time constraints/deadlines.
• Experience in arbitration methods and procedure.
• Familiarity with regulatory requirements and compliance standards relevant to the supply chain industry.
• Track record of driving process improvements and implementing innovative solutions in claim management practices.