
IT Monitoring Specialist
4 days ago
Monitoring and IT Operations Expert
Job Description:The command centre is used for end-to-end monitoring and observing all IT services. The candidate will be part of the team responsible for operating the 24/7 command centre and monitoring all bank IT assets, working on shifts as per the schedule.
Responsibilities include:- Ensuring all monitoring tools are operational 24/7.
- Monitoring critical systems, following up on service requests, and managing escalations.
- Coordinating system inspections, emergency repairs, and management to achieve high uptime.
- Performing incident reporting, analysis, and post-incident reviews.
- Managing notifications, escalations, and incident documentation.
- Leading crisis calls and managing war-room activities.
- Collaborating with internal teams and vendors for swift incident resolution.
- Maintaining knowledge bases and generating incident trend reports.
- Bachelor's degree in IT or related field.
- At least 3 years' experience as an Incident or Problem Manager.
- Experience with monitoring tools like Dynatrace, Riverbed NPM, SolarWinds, Grafana.
- Knowledge of performance monitoring, observability, and IT best practices.
- SRE certification is a plus.
- Good communication and presentation skills; experience in banking is advantageous.
Flexible work arrangements and a supportive work environment.
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