Monitoring & Incidents Analyst

4 weeks ago

Muscat, Muscat, Oman TAT IT Technolgies Full time

This range is provided by TAT IT Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We have an urgent requirement for Monitoring & Incidents Analyst for our banking client in Muscat, Oman. The candidate is required to work on shifts to perform 24x7 command center duties.

Must-have qualifications:

  • Experience as an Incident or Problem Manager in an IT Application Operations environment.
  • Experience in performance monitoring and observability tools like Dynatrace, Riverbed NPM, SolarWinds, Grafana.
  • SRE certification is an added advantage.
Overall Accountability

The command centre is used for end-to-end monitoring and observing all IT services using relevant monitoring and observability tools. The candidate will be part of the team responsible for operating the 24x7 command centre and monitoring all bank IT assets, working on shifts as per the schedule.

Responsibilities include:
  • Ensuring all monitoring tools are operational 24x7.
  • Monitoring critical systems, following up on service requests, and managing escalations.
  • Coordinating system inspections, emergency repairs, and management to achieve high uptime.
  • Performing incident reporting, analysis, and post-incident reviews.
  • Managing notifications, escalations, and incident documentation.
  • Leading crisis calls and managing war-room activities.
  • Collaborating with internal teams and vendors for swift incident resolution.
  • Maintaining knowledge bases and generating incident trend reports.
Specific Responsibilities
  • Perform impact analysis and system maintenance.
  • Ensure 24/7 shift availability.
  • Implement system enhancements using the bank's methodology.
  • Research emerging technologies and suggest improvements.
Key Skills
  • Bachelor's degree in IT or related field.
  • At least 3 years' experience as an Incident or Problem Manager.
  • Experience with monitoring tools like Dynatrace, Riverbed NPM, SolarWinds, Grafana.
  • Knowledge of performance monitoring, observability, and IT best practices.
  • SRE certification is a plus.
  • Good communication and presentation skills; experience in banking is advantageous.
Additional Knowledge
  • Willingness to work on shifts.
  • Programming knowledge and database management skills.
  • Understanding of system design, SDLC, and current IT trends.
  • Effective documentation and reporting skills.
Job Details
  • Seniority level: Associate
  • Employment type: Contract
  • Job function: Management and Manufacturing
  • Industries: Technology, Information and Internet
#J-18808-Ljbffr

  • Monitoring & Incidents Analyst

    1 week ago

    Muscat, Muscat, Oman TAT IT Technolgies Full time

    We have an urgent requirement for Monitoring & Incidents Analyst for our banking client in Muscat, OmanCandidate is required to work on shift to perform 24x7 command center duties ---MustExperience as an Incident or Problem Manager in an IT Application Operations environment. ---MustExperience in performance monitoring and observability tools like Dynatrace,...

  • Monitoring & Incidents Analyst for Command Center

    2 weeks ago

    Muscat, Muscat, Oman TAT IT Technolgies Full time

    Job Title: Monitoring & Incidents Analyst - Command CenterWe have an urgent requirement for a Monitoring & Incidents Analyst to operate within the bank's 24/7 command center in Oman. The role requires experience with performance and observability tools and involves monitoring all IT assets of the bank using various tools.Key Responsibilities:Operate and...

  • Incident Response Specialist

    1 week ago

    Muscat, Muscat, Oman beBeeMonitoring Full time 45,000 - 50,000

    Job DescriptionWe are seeking a highly skilled and experienced Monitoring and Incidents Analyst to join our team. The successful candidate will be responsible for monitoring and analyzing IT services, identifying and resolving incidents in a timely manner, and providing excellent customer service.The ideal candidate will have a strong understanding of...

  • IT Operations and Incident Management Specialist

    1 week ago

    Muscat, Muscat, Oman beBeeAnalyst Full time 5,000 - 7,000

    Job OverviewThis is a role focused on IT operations and incident management. We are seeking a skilled professional to work in our 24x7 command center.Key Responsibilities:Ensuring all monitoring tools are operational 24/7 and monitoring critical systems for optimal performance.Managing service requests, escalations, and notifications, as well as documenting...

  • IT System Responder

    2 weeks ago

    Muscat, Muscat, Oman beBeeObservability Full time 6,000 - 8,000

    Job Title: Monitoring & Incidents AnalystWe are seeking a skilled Monitoring and Incidents Analyst to join our team in Oman. The ideal candidate will possess experience with performance and observability tools, as well as the ability to monitor all IT assets of the organization using various tools.Key Responsibilities:Operate and monitor all critical systems...

  • Dynatrace Monitoring Expert

    1 week ago

    Muscat, Muscat, Oman beBeeDynatrace Full time 9,000 - 12,000

    About the Role">We are seeking a skilled Dynatrace Administrator to join our team. The ideal candidate will have extensive experience in administering Dynatrace for enterprise-level applications and a deep understanding of deploying, configuring, and managing Dynatrace to offer top-notch monitoring and optimization to applications and infrastructure.">">The...

  • OPEX Analyst

    3 days ago

    Muscat, Muscat, Oman Omantel Full time

    Role Purpose:To prepare the annual budgeting and quarterly forecasting - OPEX for Omantel Telecommunications company, implement cost reduction programs for the company in line with the best practices, to monitor the spending of budget, and assist in cost optimization program.Position InformationTitle: Analyst OPEXUnit: FinanceDivision : OPEXLocation :...

  • Security Operation Centre Administrator

    1 week ago

    Muscat, Muscat, Oman National Bank of Oman Full time

    Job PurposeMonitors and analyzes the security procedures of an organization and defends against security breaches and actively isolates and mitigates security risks. In addition, SOC Administrator is responsible for integrating log sources into SIEM solutions and administering the health of integrated log sources into SIEM such as security devices,...

  • Data Analyst

    3 days ago

    Muscat, Muscat, Oman Oman Air Full time

    Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.We believe our people are the...

  • Compliance Analyst

    4 weeks ago

    Muscat, Muscat, Oman Beehive Fintech Full time

    Your MissionTo provide fast, accessible, and digital lending solutions for SMEs. In this role, that means:Ensuring our company remains fully compliant with all AML and KYC regulations, while supporting our Head of Compliance in managing complex cases and developing strategies for compliance across our Oman operations.Success in this role means:Completing...