
Customer Value Management Specialist
2 days ago
Drive business growth and revenue enhancement through customer value management.
About the Role- Analyze and develop campaigns to drive business outcomes.
- Collaborate with internal stakeholders to optimize marketing strategies.
Key Responsibilities:
- Design and implement CVM campaigns based on business objectives.
- Coordinate with marketing for customer promotions and campaigns.
- Work with data scientists to improve prediction models.
- Monitor key metrics such as ARPU and OPEX performance.
- Conduct market analysis to support customer segmentation.
- Analyze customer behavior to identify opportunities for retention.
- Conduct post-campaign analysis and provide improvement suggestions.
- Identify ways to improve operational processes.
- Engage with various departments for campaign execution.
- Ensure alignment between CVM activities and business goals.
- Bachelor's degree in a relevant field.
- At least 7 years of experience in customer value management.
This role requires a strong understanding of customer behavior and market trends. You will be working closely with internal stakeholders to drive business growth and revenue enhancement through effective customer value management.
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