
Hospitality and Recreation Service Coordinator
23 hours ago
We are a rapidly expanding fitness center seeking an experienced and results-driven Front House Manager to join our team.
The ideal candidate will have a strong background in customer service and front desk operations, with a passion for delivering exceptional experiences to our members and visitors.
Main Responsibilities:
- Provide outstanding customer service and ensure a positive impression of our gym.
- Manage check-ins, membership inquiries, and provide information about our gym services and programs.
- Handle phone calls, emails, and other communications promptly and professionally.
- Assist with membership sign-ups, renewals, and processing payments.
- Maintain a clean, organized, and welcoming reception area.
- Address member concerns and escalate issues to management as needed.
- Promote and sell retail items, including apparel, supplements, and other fitness-related products.
- Support the overall operation of the gym by coordinating with trainers and other staff.
Requirements:
- Proven experience in a customer service or front desk role, preferably in a fitness or hospitality setting.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with computer systems and office software.
- Positive attitude and a commitment to providing exceptional customer service.
- Passion for fitness and a healthy lifestyle is a plus.
What's in It for You:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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