
Customer Experience Ambassador
1 day ago
Greet and welcome guests with exceptional service, ensuring a memorable experience throughout their stay.
- Provide personalized interactions to enhance guest satisfaction.
- Promote hotel facilities and amenities to upgrade the guest's experience.
Foster strong relationships with guests, responding to their needs and preferences to create a tailored experience.
- Anticipate and meet guest needs, ensuring seamless service delivery.
- Collaborate with colleagues to resolve guest issues efficiently.
Elevate the guest experience by promoting hotel facilities and services, driving revenue growth through upselling opportunities.
- Identify and capitalize on opportunities to enhance the guest's stay.
- Engage with guests to understand their preferences and tailor recommendations accordingly.
We offer a range of benefits designed to support your personal and professional growth:
- Discounted rates at hotels worldwide.
- Ongoing learning programs through our academies.
- Opportunities for career development and advancement.
- Make a positive impact through our corporate social responsibility initiatives.
To succeed in this role, you will require:
- A service-focused mindset, prioritizing guest satisfaction above all else.
- Previous experience in a similar customer-facing role is advantageous.
- Proficiency in English is essential; additional languages are highly valued.
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