Linux Desktop Support Professional

2 days ago


Muscat, Muscat, Oman beBee Careers Full time

We are seeking a highly skilled technical support professional to join our team. As a Desktop and Server Technical Expert, you will be responsible for delivering exceptional technical support across our platform.

Our team is dedicated to providing top-notch technical expertise and effective communication skills to our customers. We are passionate about Linux and customer success, and we are looking for someone who shares our enthusiasm.

Your daily tasks will include providing technical expertise, effective communication, and a service-oriented approach. You will prioritize customer issues, allocate time for learning about new products, and participate in training, team gatherings, and company events.

The role entails:

  • Investigating customer-reported issues through research and escalation.
  • Resolving complex problems related to our products.
  • Owning support cases to meet SLAs and ensure high customer satisfaction.
  • Engaging directly with customers via phone and remote sessions.
  • Participating in a weekend support rotation.
  • Contributing to and maintaining knowledge base articles.


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