Desktop Support Specialist

4 days ago


Muscat, Muscat, Oman beBee Careers Full time

We are looking for a skilled Desktop Support Specialist to join our team.

Job Description

The successful candidate will be responsible for deploying Windows OS images, troubleshooting hardware and software issues, and maintaining the health of workstations at various sites. They will also support business users during disaster recovery drills and provide technical assistance as needed.

Key Responsibilities:
  • Deploy Windows OS images and troubleshoot related issues.
  • Support the replacement of old desktops and monitors, and resolve hardware problems on-site.
  • Record IT assets inventory for reconciliation and coordinate with IT stakeholders.
  • Monitor the health of all workstations at multiple sites.
  • Support business users during DR drills and Business Continuity activities.
  • Recover replaced equipment to the IT store and provide reports on IT asset status.
  • Replace faulty storage devices, rebuild Windows OS, install software and drivers.
  • Replace faulty desktops, monitors, and IP phones.
  • Rearrange cables and connect peripherals.
  • Upgrade desktop RAM and configure user profiles.
  • Ensure all peripherals are functioning and perform user testing.
  • Coordinate with IT teams on machine reporting status and resolve issues.
  • Provide technical support and communicate progress effectively.
Qualifications & Experience:
  • A graduate degree in Computer Science, Information Systems, or a related field.
  • Experience with deploying Windows OS images.
  • Hands-on experience with troubleshooting hardware, software, and network issues.
  • Strong communication skills in English.
  • Omani driving license is required.


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