IT Support Engineer

Purpose and Scope

To deliver IT support services to ensure the seamless operation of information technology systems across the organization.

Key Responsibilities

• Strategic Support

• Assist in enhancing the efficiency and effectiveness of IT processes and policies to drive business outcomes.
• Ensure that all staff have access to reliable and secure IT systems.

• People Management

• Perform routine administrative tasks required of an IT professional, including providing technical assistance and support.
• Collaborate with teams to complete tasks accurately and meet objectives.
• Seek guidance from senior colleagues as needed.
• Foster a culture of teamwork, cooperation, and continuous learning within the unit.

• Operational Support

• Provide timely assistance to staff for any IT-related requirements or issues.
• Help staff resolve daily technical issues promptly.
• Install, configure, and troubleshoot hardware and software devices, including phones, computers, printers, access control, and scanners.
• Maintain system inventory and software libraries.
• Set up new user accounts, computers, smartphone devices, and access cards.
• Implement Windows and other software installations according to operational needs.
• Conduct IT induction for newly joined staff members.
• Manage Access and Attendance systems.
• Support project site offices as required.

• Related Duties

• Perform other related duties or assignments as directed by management.

A bachelor's degree in Information Technology, Information Systems, or equivalent is required.