Hospitality Professional

1 day ago

Salalah, Dhofar, Oman beBee Careers Full time
About the Role
  • Host and Serve Guests: Welcome and serve all guests, ensuring they have an exceptional drinking & dining experience.
  • Main Duties and Responsibilities:
    • To ensure the delivery of brand promise and provide exceptional guest service at all times.
    • To follow all skills trained in the departmental core Training.
    • Take care of the equipment as if it were your own.
    • Know the daily targets and projections.
    • Attend lunch and dinner brief with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
    • To be fully conversant with all services, offers, promotions and facilities offered by the hotel.
    • Communicate effectively between all internal workplace restaurant departments i.e managers, kitchen staff, bar tenders.
    • Check dishes and kitchenware for cleanliness and presentation and report any problems, to include par levels as set by the management.
    • Adhere to the correct restaurant pathways.
    • To alert any potential problems to your direct supervision, where possible before they arise.
    • Attend all training where required, having an avid interest in learning and education surrounding their venue and products.
    • To understand and strictly adhere to the Rules & Regulations established in the Employee Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
    • To carry out any other reasonable duties and responsibilities as assigned.
    • Update guest notes 100% i.e. make detailed guest notes after service on each of your own tables.
    • To be charismatic and make conversation easily and with an array of people.
    • To be driven by achieving a rounded sales experience, using selling skills as trained.
    • Able to effectively manage their dedicated working areas and delegate where appropriate.
    • Meets sales mix expectations.
    • Meets sales and spend forecasts.
    • Have a thorough understanding of the local industry.
    • Following international and local Bar and Drink trends.
    • Closely follow and complete opening and closing procedures and check lists for the bar and obtain a manager signature.
    • Serve alcohol responsibly and report any concerns to duty manager immediately.

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