
Customer Support Specialist
6 days ago
**Customer Support Specialist**
The ideal candidate for this role will be responsible for managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. This includes listening to customers actively and offering solutions based on their needs.
In addition to customer support, the successful candidate will also be responsible for identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
This role also involves recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Maintaining up-to-date knowledge of product offerings, policies, and procedures is crucial in this position, as it enables the agent to provide accurate and relevant support to customers.
Collaboration with team members and other departments is also essential to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
To succeed in this role, the ideal candidate must meet or exceed daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
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Technical Support Specialist
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Sales Support Assistant
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