Commercial Director

20 hours ago

Muscat, Muscat, Oman GI International Full time

Growing your career as a Sales Manager with us means being part of a dynamic team that drives business growth, manages operations, and delivers exceptional customer service.

About the Opportunity

This is a unique chance to take on a leadership role and make a real impact on our business.

The ideal candidate will have a strong background in sales, marketing, and customer service, with experience in self-generation of new business leads, excellent account management skills, and a proven ability to motivate teams to consistently deliver high performance.

Your Key Responsibilities
  • Develop and implement sales strategies to drive revenue growth and maximise service revenue.
  • Manage the renewal process to retain customers at a profitable margin.
  • Recruit, induct, train, manage, motivate, lead and develop a centre team.
  • Ensure customer satisfaction and retention metrics are met.

You will be responsible for driving business growth, managing operations, and delivering exceptional customer service.

Key Requirements
  1. Sales/Marketing:
  • Proven track record of generating profitable new business through prospecting and enquiry handling.
  • Excellent account management skills and ability to drive revenue growth.
  • Ability to effectively manage leads and continuously update CRM throughout the sales process to close of deal.
Operations/Financial Management:
  • Experience in P&L management and ability to drive revenue growth.
  • Ability to effectively manage the renewal process working to retain every customer at a profitable margin.
  • Ability to maximise occupancy and profitability of the centre by proactively managing customers' expansion requirements.
Customer Service:
  • Strong customer service focus and ability to meet customer satisfaction and retention metrics.
  • Ability to effectively manage customer relationships and deliver exceptional customer service.
Leadership:
  • Proven leadership skills and ability to set clear performance expectations for each team member.
  • Ability to hold team members accountable for results.

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