Senior Claims Management Professional

21 hours ago

Muscat, Muscat, Oman beBee Careers Full time

Senior Claim Management Lead Job Description

Leads the Claims Management Team in the overall claims management providing robust and consistent approach to assessment and resolution of claims. This includes:

  • Early, pro-active support on claims management, including prevention and forensic analysis in collaboration with Legal, project teams and third-party experts.
  • Be ISC focal point for issues involving commercial and contractual risk.
  • Provide advice, on needs basis, to MD and EDI on complex and vexed issues.
  • Ensure identified claims' risks are adequately mitigated and prevention from recurrence.
  • Organise and coordinate the Claims Committee as Claims Committee Secretary and seek Company position.
  • Negotiate with Contractor and Contractor's claims experts.
  • Maintenance of a global claims register, including quarterly status reporting to Finance.
  • Training and dissemination of best practices.
Key Responsibilities

Claim Assessment and Analysis:

  • Evaluate incoming claims, analyze documentation, and assess their validity and impact on supply chain operations.
  • Conduct thorough investigations into the root causes of claims to identify trends and patterns, providing insights for process improvements.

Claim Resolution:

  • Develop and implement strategies for the timely and effective resolution of claims, minimizing financial losses and operational disruptions.
  • Collaborate cross-functionally with internal teams and external partners to negotiate settlements and reach mutually beneficial agreements.
  • Identify potential risks within the supply chain that may lead to claims and develop proactive measures to mitigate them.
  • Monitor claim trends and escalate issues as necessary to prevent recurrence and optimize operational efficiency.

Documentation and Reporting:

  • Maintain accurate records of all claims, correspondence, and resolutions in compliance with regulatory requirements and company policies.
  • Generate periodic reports and performance metrics to track claim management KPIs and facilitate data-driven decision-making.

Stakeholder Engagement:

  • Serve as the primary point of contact for stakeholders involved in the claims process, fostering positive relationships and providing regular updates on claim status and resolution efforts.
  • Conduct training sessions and workshops to educate internal teams on claim management best practices and procedures.

Management Responsibilities:

  • Foster teamwork within the claims group.
  • Provide effective coaching, giving guidelines to less experienced employees and sharing expertise with the group.
  • Listen attentively to people's ideas and concerns.
  • Talk to customers to find out what they need and work with them to meet their needs.
  • Anticipate potential problems and develop contingency plans in advance.
  • Develop challenging but achievable goals, let people know what is expected from them and when.
  • Give honest and constructive feedback to the group.

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